English for Conference Calls

wordcloud - conference calls

Conference calls and speaking English on the phone

Effectively communicating in English at work often requires much more than just understanding and speaking good and fluent English. In addition to improving their overall English proficiency, people who have to speak English at work often need to brush up on the softer aspects of their English communication skills. Conference calls in English and speaking English on the phone can be especially challenging for learners of English. At Nations our role as training and communication experts is to help you improve your business communication in English, including conference calls and phone calls in English. Since the heart of the Nations Total English for Business programme is one-to-one training, it is always tailored to suit your individual needs. Trainers can integrate elements specifically related to your needs to create a customized English course which meets all your learning goals. We encourage you to bring your job-specific materials with you. These will be integrated into your individual classes with complete confidentiality.


Training for conference calls and phone calls in English includes topics like:

  • Key points for a successful conference call
  • Intervening successfully
  • Phone calls in English
  • Listening skills
  • Following the call – what to do when you get lost
  • Making yourself understood: clarification, elaboration
  • Presenting your argument effectively
  • Interrupting politely but firmly
  • Diplomacy and appropriate informality
  • Working with numbers
  • Chairing effectively
  • Dealing with questions
  • Dealing with interruptions
  • Accommodating different cultures
  • Inviting contributions
  • Keeping the call on track
  • Creating an action plan
  • Assigning tasks
  • Summary and conclusion

One-to-one training is balanced with focus on the following, according to specific needs of
participant:

Core language skills such as:

  • structures, word order
  • enhanced listening
  • using basic and complex tenses
  • overview of grammar points
  • accuracy work
  • fixed phrases
  • idiomatic language and colloquialism
  • pronunciation
  • intonation
  • precise writing skills
  • word families

Core communication skills such as:

  • meetings
  • conference calls
  • presentations
  • planning
  • reviewing
  • negotiating
  • managing people and teams
  • socialising and relationship building
  • e-mailing
  • writing reports
  • talking about your job and company

To find out more, contact us